Service-Culture320x250Jerry Fritz once said, You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.

Your organizations culture is either an asset or liability for your customers.  Have you stopped to consider how your company’s culture impacts your bottom line?  How your company’s leadership treats its employees will be reflected in how your employees treat their customers.  Everything rolls downhill.  It is time for your company culture to change?

Hansen Group Company specializes in training management teams how to create a customer focused culture that produces:

  • Low amounts of customer returns or client account terminations.
  • High amounts of trust and confidence with customers.
  • Low amounts of misunderstandings, problems and miscommunications.
  • High amounts of positive feedback, testimonials, customer referrals, etc.

Contact Hansen Group Company today to learn more about their customer service training programs.  Call them at 208-346-1005 or email them directly at 

“Excellent firms don’t believe in excellence – only in constant improvement and constant change.”  Tom Peters