Jeff Bezos, founder of Amazon.com, once said, “If you build a great experience, customers tell each other about that. Word of mouth is very powerful.“
The number of people that your customers talk to about your business, your product or service is just one of many indicators of how well your customer service team is doing.
Hansen Group Company trains customer service teams and managers to:
- Understand human behavioral and communication styles
- Improve their questioning and listening skills
- Become expert relationship builders
- Consult, advise, recommend, suggest the right solutions to meet customer needs
- Utilize conflict resolution tools when they become appropriate
Contact Hansen Group Company today and learn more about their customer service training program. They can be reached by calling 208-346-1005 or emailing them directly at firstname.lastname@example.org.
“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” Ray Krock