The great sales trainer, Jefferey Gitomer once said, “Customer satisfaction is worthless. Customer loyalty is priceless.”
Loyal customers are priceless and they are becoming harder and harder to gain. Businesses can no longer do the same things they have always done. Customers have changed and so have their expectations. Businesses must do things differently if they are to keep pace in today’s changing customer environment.
Hansen Group Company trains customer service teams and their managers how to develop strong customer loyalty where customers:
- Send them more referrals
- Spend more per transactions over time
- Purchase more products more frequently
- Assist in improving the customer purchasing experience
Contact Hansen Group Company today to learn more about their customer service training programs. Call them at 208-346-1005 or email them directly at email@example.com.
“Customers don’t always know what they want. The decline in coffee-drinking was due to the fact that most of the coffee people bought was stale and they weren’t enjoying it. Once they tasted ours and experienced what we call “the third place”… a gathering place between home and work where they were treated with respect… they found we were filling a need they didn’t know they had.” Howard Schultz, Chairman and CEO Starbucks